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Being a company is fun! There's so much to learn and our customers are the best teachers. Over these past 4 years so far in business, we've been jotting down the most frequently asked questions. Here they are compiled with answers for you!
We’re glad to help with fit and sizing. Watch our short tutorial video here or email us at email@example.com to get a sizing conversation started. A few tips to keep in mind:
Hipstik tends to run true to pant size, or large. When between sizes, we recommend the lower size.
Male customers: convert your men's pant size to women's pant size and see our chart here. We're glad to help you. Email us at firstname.lastname@example.org.
How do I sign up for Hipstik Insider and what are the benefits?
Simply scroll to the bottom of this page, look to the right and type your email into the box. Hipstik Insiders receive 5% off every single purchase, every day! Insiders also receive promotions, stock updates, new product announcements, style tips and more. We promise that we don't bombard your inbox. You may unsubscribe easily at any time.
What's the Refer A Friend program?
Refer a friend and get $5! Visit here to learn more about the program and get started today.
Can I use two offer codes at once?
You can only use one code with every order. Apply the best one. ;)
How can I get free shipping?
If we're shipping your order to a U.S. address, you automatically get free USPS First Class shipping at checkout, no promo code required! We know you'll love this because you can apply a promo code and STILL get free shipping. It's not an either or thing like most websites. ;)
What are your shipping options?
We ship via the reliable USPS. You can choose Free USPS First Class shipping at checkout or choose to pay for USPS Priority Mail.
Do you ship internationally?
Yes! We ship to select countries outside of the USA. On the checkout place, type in your address and it will show you the shipping option, if international shipping is available for your address.
I want a tracking update on my order.
Your order will accompany an email with the USPS tracking number. You can check the status on the website at any time.
Is the fit not as expected? No problem. That's what we're here for and absolutely glad to help you with a size exchange. You will ship the pair back to us. Email us at email@example.com to get the process started.
When will you be back in stock?
We hope we never go out of stock of your favorites. Easily sign up for our Hipstik Insider program to be notified when we're back in stock. Some styles and sizes will come and go and not be restocked, unfortunately. If there's a style you love, go for it.
What Sheer Nude color is best for me?
Flip through our photos to see the hue on a variety of skin tones. Our light nude is great for fair skin, those reach for the lightest makeup foundation, like ivory or porcelain. Want to talk it out? Email us at firstname.lastname@example.org for a speedy reply.
Do Hipstik Sheer Pantyhose have a reinforced toe/can I wear with sandals/open toe?
Hipstik Sheers have a light reinforced toe. Wear Hipstik in whatever way makes you comfortable and confident! Fashion has no rules now!
What's the fabric content?
Our tights line is 93% Nylon + 7% Spandex.
Our sheers line is 82% Nylon + 18% Spandex.
I have an idea! / Please make ____ !
We love hearing what our customers want next. It’s how we started Hipstik to begin with. Email us your ideas at email@example.com.
How do I wash Hipstik?
Washing: We recommend hand washing. For easy care instructions read more here.
If the silicone stick strip in your pair of Hipstik loses its stickiness, use rubbing alcohol and a lint-free cloth to clean the strip and TADA! Back to new!
Ideas in how to best put on sheer pantyhose: Read tips here.
How to extend the life of your legwear: Read tips here.
I need style tips!
Our blog exists to share ideas for all legwear style personalities.
Pinners? You'll love our Pinterest boards for style inspiration here.
Are you sold in any stores / in my zip code?
We're sold in select women’s boutiques across the U.S. and Canada. We're hard at work to be sold in more near you. Please help us by letting your favorite places to shop know about Hipstik.
Have a question that's not answered here? Email us anytime at firstname.lastname@example.org.