We've learned so much from our customers over these past 7 years in business and complied a list of the most frequently asked questions. From sizing to shipping to stock. Here they are compiled with answers for you!
Sizing & Fit
Sizing help?
We’re glad to help with fit and sizing. Email us at happy@hipstiks.com to get a sizing conversation started. A few tips to keep in mind:
Hipstik tends to run true to pant size. When between sizes, we recommend the lower size.
Male customers: convert your men's pant size to women's pant size and match to the corresponding Hipstik size.
I'm intrigued, but I'm skeptical....
Hey, we get it. Before Hipstik was created, we were skeptical comfort in hosiery was possible which drove us to create the best, most comfortable pair possible. Read 7 Myths Busted about Hipstik here.
Perks
How do I sign up for Hipstik Insider and what are the benefits?
Hipstik Insiders is a email program where you can receive 10% off every single purchase, every day! Insiders also receive promotions, stock updates, new product announcements, style tips, and more. You may unsubscribe easily at any time. To join and receive your forever use 10% off promo code, email us at happy@hipstiks.com and we will add you to the list.
What's the Refer A Friend program?
Refer a friend and get $5! Visit here to learn more about the program and get started today.
Checkout & Shipping
How does pre-order work?
We put items on pre-order whenever we run out of stock and have more coming soon. You can see which products are on pre-order and how soon they will ship by navigating to any product and selecting the size you're interested in. The pre-order process works as follows:
- On any product page, select your size and check out as you normally would by clicking the 'Pre-Order' button
- Once you check out, you will receive an order confirmation email
- Once your order has shipped you will receive a shipping confirmation and tracking number
- We may email you directly with updates on the timing and status of your order
If you have any questions at all, feel free to chat us or email us at happy@hipstiks.com.
What is the benefit of creating an account? How do I create an account?
Creating an account is easy and allows you to check the status of your order and view past orders for your sizing and preferences. You can also add products on our site to your wishlist to return to at a later date. To create a new account or login to one you have already created click on this link.
Can I use two offer codes at once?
You can only use one code with every order. Apply the best one. ;)
What are your shipping options?
We're proud to offer FREE standard shipping on US orders and a flat rate for 2-day expedited shipping. Please select your preference at checkout.
Please note, for standard shipping we typically rely on non-guaranteed delivery date services. Packages usually arrive to their domestic destination within 3-7 business days after ordering, depending on destination.
Due to carrier limitations, orders shipping to Alaska, Hawaii, Puerto Rico, military addresses, and PO boxes cannot be delivered within 2 business days if 2-day expedited shipping is selected. If an order is received before noon CST, then an order will be considered on time if there is an attempted delivery within 2 business days. If an order is received after noon CST, the order will be fulfilled by the next day and delivered within 2 business days after the order is fulfilled.
Hipstik LLC does not provide a money-back guarantee if items fail to arrive by the scheduled delivery date.
International shipping is available to select countries outside of the USA. Find out availability and shipping cost by entering your address at checkout for the option to populate. International orders typically arrive at their destination within 3-14 business days. International orders may be subject to additional fees at delivery; buyers are responsible for customs and duty fees, value added tax, and any other taxes upon arrival in the destination country.
How is the item shipped?
If you're looking for a discrete package, we've got you covered. Orders ship in a white poly bag mailer or box. Our shipping supplies are unbranded. The only indication it's from us is on the package’s return address.
I want a tracking update on my order.
When your order ships, you will receive an email from us with the tracking number. Create an account and you can access your account anytime to check the status of your orders.
Product
When will you be back in stock?
We hope we never go out of stock of your favorites. Easily sign up for our Hipstik Insider program (email happy@hipstiks.com) to be notified when we're back in stock. Also, on most product pages you are able to select to be notified. Some styles and sizes will come and go and not be restocked, unfortunately. If there's a style you love, go for it.
What Sheer Nude color is best for me?
Flip through our photos to see the hue on a variety of skin tones. Our light nude is great for fair skin, those reach for the lightest makeup foundation, like ivory or porcelain. Want to talk it out? Email us at happy@hipstiks.com for a speedy reply.
Do Hipstik Sheer Pantyhose have a reinforced toe/can I wear with sandals/open toe?
Hipstik Sheers have a light reinforced toe. Wear Hipstik in whatever way makes you comfortable and confident! There are no rules in fashion.
What's the fabric content?
Our classic tights line is 93% Nylon + 7% Spandex.
Our sheers line is 82% Nylon + 18% Spandex.
Please refer to the product pages for additional information.
Where is Hipstik Legwear made?
We are proudly made in the U.S.A., founded by a woman and made by women in North Carolina. Read the founder's story here.
I have an idea! / Please make ____ !
We love hearing what our customers want next. It’s how we started Hipstik to begin with. Email us your ideas at happy@hipstiks.com.
How do I wash Hipstik?
Washing: We recommend hand washing. For easy care instructions read more here.
If the silicone stick strip in your pair of Hipstik loses its stickiness, use rubbing alcohol and a lint-free cloth to clean the strip and TADA! Back to new!
Ideas in how to best put on sheer pantyhose: Read tips here.
How to extend the life of your legwear: Read tips here.
I need style tips!
Our blog exists to share ideas for all legwear style personalities.
Pinners? You'll love our Pinterest boards for style inspiration here.
Are you sold in any stores / in my zip code?
We're sold in select women’s boutiques across the U.S. and Canada. We're hard at work to be sold in more near you. Please help us by letting your favorite places to shop know about Hipstik Legwear.
Have a question that's not answered here? Email us anytime at happy@hipstiks.com.
