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We've learned so much from our customers over these past 5 years in business and complied a list of the most frequently asked questions. From sizing to shipping to stock. Here they are compiled with answers for you!
We’re glad to help with fit and sizing. Watch our short tutorial video here or email us at email@example.com to get a sizing conversation started. A few tips to keep in mind:
Our unique body shape sizing design provides superior fit and comfort.
Hipstik tends to run true to pant size, or large when using our sizing chart. When between sizes, we recommend the lower size.
Male customers: convert your men's pant size to women's pant size and see our chart here. We're glad to help you. Email us at firstname.lastname@example.org.
I'm intrigued, but I'm skeptical....
Hey, we get it. Before Hipstik was created, we were skeptical comfort in hosiery was possible which drove us to create the best, most comfortable pair possible. Read 7 Myths Busted about Hipstik here.
How do I sign up for Hipstik Insider and what are the benefits?
Hipstik Insiders is a email program where you can receive 10% off every single purchase, every day! Insiders also receive promotions, stock updates, new product announcements, style tips, and more. You may unsubscribe easily at any time. To join and receive your forever use 10% off promo code, email us at email@example.com and we will add you to the list.
What if I prefer text messages?
Text us at 704-584-9371 to receive promotions via text. You may opt-out easily at anytime.
What's the Refer A Friend program?
Refer a friend and get $5! Visit here to learn more about the program and get started today.
What is the benefit of creating an account? How do I create an account?
Creating an account is easy and allows you to check the status of your order and view past orders for your sizing and preferences. You can also add products on our site to your wishlist to return to at a later date. To create a new account or login to one you have already created click on this link.
Can I use two offer codes at once?
You can only use one code with every order. Apply the best one. ;)
How can I get free shipping?
We like to offer customers free USPS shipping to U.S. ship-to addresses and do this during limited time Free Shipping promotions. Look for the announcements on our website, or see the offer automatically at checkout. No promo code required. We know you'll love this because you can apply a promo code and get free shipping, too.
What are your shipping options?
We ship via the reliable USPS. At checkout, you can select USPS First Class shipping or USPS Priority Mail.
How is the item shipped?
If you're looking for a discrete package, we've got you covered. Orders ship in a purple or pink poly bag mailer or box. Our shipping supplies are unbranded. The only indication it's from us is on the return label.
Do you ship internationally?
Yes! We ship to many countries outside of the USA. On the checkout page, start entering your address and it will show you the shipping option and cost, and if international shipping is available to your address.
I want a tracking update on my order.
When your order ships, you will receive an email from us with the USPS tracking number. Create an account and you can access your account anytime to check the status of your orders.
Is the fit not as expected? No problem. That's what we're here for and absolutely glad to help you with a size exchange. You will ship the pair back to us. Email us at firstname.lastname@example.org to get the process started. Please do not ship your exchange back prior to emailing us, this way we can create an exchange ticket for you.
When will you be back in stock?
We hope we never go out of stock of your favorites. Easily sign up for our Hipstik Insider program (easily email us at email@example.com to be added to the list) to be notified when we're back in stock. Also, on most product pages you are able to select to be notified. Some styles and sizes will come and go and not be restocked, unfortunately. If there's a style you love, go for it.
What Sheer Nude color is best for me?
Flip through our photos to see the hue on a variety of skin tones. Our light nude is great for fair skin, those reach for the lightest makeup foundation, like ivory or porcelain. Want to talk it out? Email us at firstname.lastname@example.org for a speedy reply.
Do Hipstik Sheer Pantyhose have a reinforced toe/can I wear with sandals/open toe?
Hipstik Sheers have a light reinforced toe. Wear Hipstik in whatever way makes you comfortable and confident! There are no rules in fashion.
What's the fabric content?
Our classic tights line is 93% Nylon + 7% Spandex.
Our sheers line is 82% Nylon + 18% Spandex.
Please refer to the product pages for additional information.
Where is Hipstik Legwear made?
We are proudly made in the U.S.A., founded by a woman and made by women in North Carolina. Read the founder's story here.
I have an idea! / Please make ____ !
We love hearing what our customers want next. It’s how we started Hipstik to begin with. Email us your ideas at email@example.com.
How do I wash Hipstik?
Washing: We recommend hand washing. For easy care instructions read more here.
If the silicone stick strip in your pair of Hipstik loses its stickiness, use rubbing alcohol and a lint-free cloth to clean the strip and TADA! Back to new!
Ideas in how to best put on sheer pantyhose: Read tips here.
How to extend the life of your legwear: Read tips here.
I need style tips!
Our blog exists to share ideas for all legwear style personalities.
Pinners? You'll love our Pinterest boards for style inspiration here.
Are you sold in any stores / in my zip code?
We're sold in select women’s boutiques across the U.S. and Canada. We're hard at work to be sold in more near you. Please help us by letting your favorite places to shop know about Hipstik Legwear.
Have a question that's not answered here? Email us anytime at firstname.lastname@example.org.