Customer Service

Payment Options

Stripe and PayPal are the primary payment methods for purchasing on Hipstiks.com. PayPal is a highly secure and trusted way to send payments over the internet. You do NOT need a PayPal account to purchase from Hipstiks.com.

  • You may choose to pay from your PayPal account balance
  • A credit card, debit card – including Visa, American Express, Mastercard, or Discover

How Do I Create a PayPal Account?

To get started, simply fill out the PayPal registration with your desired account type, country of residence, home address, and login information.
Sign up for PayPal now

How secure is PayPal?

PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.
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How Do I Contact PayPal Customer Service?

For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone:

Customer Service: 1-402-935-2050 (U.S. telephone number)
4:00 AM PDT to 10:00 PM PDT Monday through Friday
6:00 AM PDT to 8:00 PM PDT on Saturday and Sunday
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Shipping

We are proud to offer FREE USPS First Class shipping for all orders shipping to the United States (excluding Alaska and Hawaii).

We also have a paid USPS Priority Mail shipping option available.

Shipping Rules and Restrictions

  • We currently offer international shipping to select countries. Check out and in the Shipping information use the dropdown to select your country for shipping to populate.
  • Orders are shipped via USPS operating days only – Monday thru Saturday, excluding federal holidays.
  • We are able to offer USPS First Class free shipping of product to you, however, you will be responsible for shipping costs on exchanges.

Please call Customer Service at 704-584-9371 or email happy@hipstiks.com if you have any questions. We are happy to answer.

Returns

At this time, we do not offer product refunds. However, we want you to be happy with your purchase and will exchange your Hipstiks for another size if they are not fitting how you expected. See more information on the Exchange process below.

Exchanges

When you’re happy, we’re happy. We understand that sometimes things don’t fit the way you expected and that’s why we offer the option to exchange your Hipstik product for another size, free of charge – the only cost to you is shipping the product back to us. Steps for exchanging a product:

  • Contact Customer Support to initiate an exchange:
    • Call 704-584-9371 or email happy@hipstiks.com
    • For an exchange to be honored, contact must be made within 15 days upon receipt of your order by mail
    • Select your new size with the help of our shapes size chart
  • You will be required to repackage and ship your exchange order back to us via the shipping method of your choosing. (We will not refund your return shipping cost.)
  • We can only accept exchanges if the product has not been worn (only tried on for size), altered or washed.
  • Once we receive the exchange product back, we will ship your new size immediately. And we hope you’ll let us know how they are!