Exchanges

When you’re happy, we’re happy. We understand that sometimes things don’t fit the way you expected and that’s why we offer the option to exchange your Hipstik product for another size, free of charge – the only cost to you is shipping the product back to us. Easy steps for exchanging product:

• Contact Customer Support to initiate an exchange:
  • Text/Call 704-584-9371 or email happy@hipstiks.com with your order number 
  • For an exchange to be honored, contact must be made within 15 days upon receipt of your order by mail
  • Select your new size with the help of our size chart
• Repackage and ship your exchange order back to us via the shipping method of your choosing. (We will not refund your return shipping cost.)
• We can only accept exchanges if the product has not been worn (only tried on for size), altered or washed.
• Once we receive the exchange product back, we will ship your replacement as soon as possible. Please allow around ten business days for us to process and reship your exchange. We hope you’ll let us know how they are!

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